Picture the scene. You're paying the bill in a restaurant. You've had a lovely lunch. All you need to do now is settle up quickly and get back to the office.
And the phone rings. The restaurant's phone. Not yours.
The waiter picks up the phone and starts a conversation. Leaving you to stand there like a spare part, waiting on him to fumble with the payment machine and "LOUDLY MOUTH" the next steps to you in the process.
More than that. He doesn't say goodbye. He's too busy. On the phone.
It's not difficult to give good service, but don't spoil it at the end. The person on the phone might be irritated that no-one answered their call immediately, however they will (probably) call back.
The person in front of you will (definitely) leave irritated that you couldn't be bothered serving them until the end.
It's not rocket science.
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